Agent Routing

Proactive Agent Engine

Voice and text routing with human-in-the-loop approval. Classifies intent, routes to the right handler, flags anything that needs a person.

Routing Flow

Five stages from input to action. The approval gate is the critical differentiator — nothing sensitive fires without a human sign-off.

Voice/Text

Input received

Classify

Intent detected

Route

Handler matched

Approve

Human check

Send

Action executed

Multi-modal input

Voice transcription and text parsing with context-aware intent classification across 50+ patterns.

Smart routing

Deterministic routing rules with ML-assisted fallback. Every route decision is logged and explainable.

Human-in-the-loop

Configurable approval gates. Flag sensitive actions for human review before execution.

Audit trail

Complete conversation history, routing decisions, approval states, and action outcomes — all immutable.

Escalation paths

Automatic escalation when confidence drops below threshold or when routing hits an unknown pattern.

Real-time monitoring

Live dashboards showing active conversations, routing distribution, approval queue depth, and latency.